Effective Date: 19 Oct 2025
Business Name: AN Rolls
Website: https://anrolls.in/
1. Overview
At AN Rolls, customer satisfaction and product quality are our top priorities. We take great care in packaging and delivering every order to ensure it reaches you in perfect condition.
As our products are customized or consumable items (Thermal Billing Rolls, POS Rolls, and Labels), we do not accept returns or offer refunds once an order has been confirmed and delivered.
2. Replacement Policy for Damaged Products
We understand that issues may occasionally occur during shipping. If your order arrives damaged or defective, we offer a replacement for the affected items under the following conditions:
- The product was damaged during delivery.
- You notify us of the issue within 3 working days of receiving the order.
- You provide photo or video proof of the damage for verification.
Once we review and confirm the issue, a replacement product will be dispatched at no additional cost.
3. Non-Returnable and Non-Refundable Items
Please note that we do not accept returns or offer cash refunds for any reason other than verified delivery damage.
This includes:
- Incorrect product selection by the customer.
- Products used or partially used.
- Minor variations in paper shade, size tolerance, or packaging that do not affect product function.
4. How to Request a Replacement
If your order is damaged during delivery:
- Contact us within 3 working days of delivery.
- Provide your Order ID, photos/videos of the damaged product, and brief details of the issue.
- Email or message us using the contact details below.
📧 Email: anrolls@zohomail.in
📞 Phone: 9952550010
📍 Address: AN Rolls, 442 B Sukrawarpet, Coimbatore, Tamil Nadu, India
Once verified, we’ll confirm your replacement dispatch within 3–5 working days.
5. Contact Us
For any concerns about your order or delivery, please reach out to our support team.
We’re here to ensure your experience with AN Rolls is smooth and reliable — The Roll Behind Every Business.
